SHIPPING & RETURNS
SHIPPING POLICY
As each pair of our crystallised shoes are uniquely made for you, we rarely have a pair in stock for immediate dispatch.
However, we understand how eager you are to have your shoes as soon as possible as so therefore we aim to have your bespoke shoes completed within 1-2 weeks.
Most of the time, we get your shoes ready to be shipped within 7 days of ordering.
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Shipping within the UK takes 1-2 days.
We ship via Royal Mail 48hr Tracked
International shipping can take 7-10 business days
We ship with Royal Mail International Tracked.
Sometimes parcels can take a little longer due to customs.
RETURN & EXCHANGE POLICY
Whilst our shoes and bags are all made to order, they are not personalised so you are eligible for a refund or exchange should you change your mind. However, please take into consideration that many hours and materials go into creating everyone of our products, time that is irreplaceable.
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If you wish to return your shoes because they do not fit how you'd expect, or do not match something you wish to wear them with, we request a picture of the soles and shoe themselves to ensure they have not been worn anywhere but a soft carpet or rug.
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If we believe they have been worn and the paint is considerably chipped or diamantes have been knocked off (or something has made them damaged), you will NOT be eligible for a refund or replacement.
This also applies to bags and other accessories. If they are needing repair or are not re-saleable, you will also not be eligible.
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You have up to 14 days to contact us should you change your mind and want a replacement or refund.
If you contact us outside of these time, unfortunately we cannot replace or refund.
We do not offer free shipping labels for returns or exchanges.
WE DO NOT REFUND UNTIL THE ITEM/S HAVE BEEN RETURNED AND RECEIVED, THEY ARE THEN INSPECTED TO CHECK THEY ARE RE-SALEABLE.
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If the item is faulty, you will be asked to send photos for us to assess the damage and occasionally we will ask you to send the product back so we can use it for our own experience. We will pay for this shipping if the item is faulty.
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Please note that some soles are painted and the paint will chip off without sole protectors or care and this does not make the product faulty. Most designs are only painted up to the ball of the foot so that the paint lasts longer.
Occasionally the odd rhinestone will come off due to knocks and general wear, again this does not make them faulty.
We now include extra rhinestones should you accidentally knock any off.
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Please do contact us with any questions should you be in two minds before ordering as we can help you make the right choice and give your own advice on anything you'd like to order to ensure you are happy with your product.